Sugar Bowl Resort is looking for a friendly and responsible Hotel Front Desk Agent to handle all hotel guest check in/checkouts and other related guest charges. The Hotel Front Desk Agent will handle telephone and reservations inquiries for both hotel rooms and property rentals accurately, efficiently, courteously, promptly and professionally while promoting hotel services and ensuring maximum room revenues. While maintaining a professional image you will be required to identify, show sensitivity and respond to our guests needs safely and promptly to ensure complete satisfaction to all our guests. This is a seasonal, part time role. Employee housing available. 

QUALIFICATIONS:     

• High School Diploma or equivalent
• Previous Hospitality experience/training advantageous
• Must be able to work as part of a dynamic quality driven team
• Must be able to work in a high paced environment
• Must be able read, write and speak English fluently
• Must be able to make simple arithmetic computations
• Must be able to understand written and verbal direction
• Must have a great speaking voice and excellent telephone etiquette
• Must have an excellent customer service experience
• Must have knowledge of the surrounding area
• Previous property management system experience advantageous
• Must have excellent organizational skills
• Must be able to work shifts, mornings or nights,  including weekends and holidays
• Must be able to work independently
• Must be able to lift 20-50 pounds

DUTIES INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• Answering the telephone and making reservations
• Processing deposits and cancellations
• Reservations
• Guest correspondence
• Handling complaints
• Generating reports
• Check in / check out
• Assisting guests with concierge services
• Relaying messages to guests
• Greeting all guests in a cheerful manner
• Responding to emergency procedures
• Promoting the Hotel / Resort
• Some cleaning of  the hotel common areas
• Some housekeeping duties as needed
• Be ready to help other departments as needed

Pay $21/hour – $28/hour dependent on experience.

All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

Sugar Bowl is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.