Floor Sales and Customer Service Associate

Floor Sales and Customer Service Associate

Mountain Hardware and Sports
11320 Donner Pass Road Truckeee CA 96161
(530) 563-2945
About Mountain Hardware and Sports

Floor Sales and Customer Service Associate Opportunity

The culture at Mountain Hardware and Sports is second to none. We proudly offer stability and growth with generous industry-leading benefits. Mountain Hardware and Sports is a 100% employee-owned company. Each associate earns shares of the company each year which vest over time. Join us and learn what it’s like to work where you own it!

For more information about employment at Mountain Hardware and Sports visit our website mountainhardwareandsports.com/employment.

Job Summary

The ideal candidate for this position is someone that enjoys working with people. They will be responsible for the maintenance of products and services for retail floor and cashier space with an emphasis on sales, customer service, and customer assistance. The Customer Service Associate will offer courteous and professional customer care while addressing any general inquiries on product rentals, maintenance, and sales. 

COMPENSATION RANGE – $16.50 – $21.00+/hr. DOE

*This position is only open to applicants 18 years of age or older.


  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Health insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Duties and Responsibilities:

  • Ensuring the upkeep of products and services throughout the store.
  • Engaging in meaningful customer interactions and providing assistance in their purchasing decisions.
  • Give detailed explanations of services or products
  • Listen and help to resolve customer concerns
  • Demonstrate a passion for products in our store

Skills and Qualifications

  • Communication and interpersonal skills
  • Customer service (1-2 years preferred)
  • Attention to detail
  • Product knowledge
  • Problem-solving and decision-making capabilities

At Mountain Hardware & Sports, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We choose to embrace, support, and thrive on each other’s differences in the workplace and in our local communities. Mountain Hardware & Sports is proud to be an equal opportunity employer.

To apply, please send your resume to tina@mtnhws.com.