Village Services Concierge

Village Services Concierge

  • Full time / Seasonal
  • Norden, CA
  • $23/hr - $29/hr (DOE) USD / Year
Sugar Bowl Ski Resort
629 sugar bowl nod
(530) 426-7180
About Sugar Bowl Ski Resort

Sugar Bowl Resort is hiring for Village Services Concierge team members to join our front office group. Our Village Services Concierge provides elevated service and excellence, while offering a unique luxury experience atop majestic Donner Summit for our exclusive group of homeowners.

We are looking for individuals who are guest centric and know what elevated service looks like, while also demonstrating excellence, grace, and grit.

Responsibilities 

  • Monitor the arrivals and departures of homeowners
  • Maintain records of work orders, dispatch tickets, housekeeping requests, and any other interaction with homeowners
  • Assist with vendor scheduling
  • Coordinate transportation for homeowners
  • Answer phones and questions on a daily basis
  • Assist the coordination of any additional services homeowners request
  • Assist with daily billing of homeowner charges if needed
  • Sell ticket and pass products to homeowners
  • Sell lesson products to homeowners and their guests
  • Work closely with Village Services Manager to ensure work orders and dispatch tickets are fulfilled and billed in a timely fashion
  • Work closely with Housekeeping Manager on scheduling housekeeping
  • Provide information on services at Sugar Bowl, Lake Tahoe, and surrounding areas
  • Shovel snow as necessary

Qualifications          

  • Clear and concise written & verbal communication skills
  • Ability to work in a high stress, fast paced environment
  • Be willing to provide excellent customer service
  • Basic computer skills
  • Positive attitude and ability to work independently

A background check is required for this position.

Compensation

$23/hr – $29/hr (DOE). This is a seasonal position, with the potential for full-time year-round work through the winter if desired.

Benefits

  • Free Ski Pass to Sugar Bowl Resort & Royal Gorge Cross Country Resort
  • Free rental gear
  • Free snow gear provided
  • 50% off food & beverage
  • Up to 40% off at retail outlets
  • $20 Buddy passes for your family & friends
  • Exclusive employee events
  • Eligible for year round, full time employment with benefits
  • Eligible for free dependent passes
  • Excellent guest facing & front office experience
  • Room for growth and promotional opportunities

Sugar Bowl is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

To apply for this job please visit secure.entertimeonline.com.