As the Quality Control / Maintenance Technician, you will perform rental property inspections to ensure homes are professionally cleaned, identify damage, troubleshoot systems, and perform general maintenance repairs. This position requires regular driving between rental properties in the Truckee/North Lake Tahoe area, including winter driving, so a reliable 4WD vehicle or a vehicle with traction devices such as studded tires or chains is required. The right candidate will have the ability to plan their day tactically, possess a general understanding of property maintenance and upkeep, have a keen attention to detail, and a great attitude. If this sounds like you, we encourage you to apply!

Examples of Typical Job Functions (Illustrative Only)
Management reserves the right to add, modify, change, or rescind work assignments to meet the current market needs and will coordinate with employees to ensure successful completion of the essential functions of the job.

• Attend morning operations meetings to discuss market needs and upcoming events.
• Identify and route daily inspections and maintenance work orders based on priority.
• Gather needed supplies from the local office and begin daily route.
• Access the online database to perform assigned inspections, using an approved inspection checklist, and perform any assigned maintenance work orders.
• Generate any additional work orders for items that require further attention.
• Complete assigned work orders through the software and appropriately bill for labor and materials.
• Visit properties at the discretion of the manager to assist guests, homeowners, or coordinate additional repairs.
• Notify management for on-site emergencies that will impact vendors, guests, or homeowners, or the safety or integrity of the property.

Responsibilities

• Perform detailed quality inspections of overall cleanliness at rental properties following professional housekeeping services.
• Evaluate the functionality of various systems including HVAC/plumbing/electrical utilities, small appliances, electronics, gas fireplaces, spas/hot tubs, and cable/Wi-Fi devices; perform basic troubleshooting tasks for these items to restore functionality.
• Perform general property maintenance repairs including plumbing, electrical, heating & ventilation, landscaping, small appliances, and cable/Wi-Fi devices using proper equipment and methods within employee’s range of ability and scope of repair.
• Maintain accurate logs and records of all work completed using a proprietary online database.
• Routinely evaluates and documents additional property upkeep projects in a proprietary database to maintain properties in peak condition.
• Transport and install door locks, parts, furniture, and housekeeping supplies as directed; remove and dispose of waste and refuse as needed.
• Regularly interact with guests, homeowners, vendors, and coworkers to ensure completion of assigned duties.
• Perform other tasks as assigned.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in property maintenance, preferred.
• Reside within 30 miles of the job location.
• Possess a reliable 4-wheel drive vehicle or a vehicle equipped with traction devices such as studded snow tires or chains, in good working condition.
• Strong customer service skills and strong communication skills.
• Possess a clear attention to detail and must maintain professionalism at all times.
• Ability to work under direct supervision to learn job duties, then operate under occasional supervision to meet job expectations.
• Ability to work well under pressure and adapt to changing conditions as needed.

Physical Demands

• Position requires employee to stand, walk, and drive throughout the shift.
• Mobility requirements to sit, climb, balance, stoop, kneel, crouch, crawl, and occasionally walk on uneven or slippery surfaces.
• Strength and stamina to perform light to medium physical work; ability to lift, carry, push, or pull items up to 50 pounds with the use of proper equipment or assistance from other staff.
• Specific vision requires close vision, distance vision, color vision, peripheral vision, depth perception, ability to adjust focus, and the vision to read printed materials and digital screens as well as operate a motor vehicle.
• Hearing and speech to communicate effectively in person and over the telephone.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard and to operate touch screen devices such as cell phones, tablets, and laptops.

Working Conditions

• Employees work indoors and outdoors, primarily in residential locations. Employees will routinely encounter exposure to extreme weather, steep or slick terrain, staircases, crawlspaces, lofts/attics. Employees may occasionally encounter pets and wild animals.
• Employees must use personal protective equipment to prevent exposure to hazardous chemicals/materials and may encounter them through the course of their job duties.
• Position may require work weekends, after-hours and/or holidays when needed.

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

• 401(k) matching
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Mileage reimbursement

Experience level:

• No experience needed.
• At least 1 year of experience in property maintenance, preferred.

Schedule:

• Standard 5-Day Shift (9:30am to 6pm) with unpaid 30-minute lunch.
• Due to the nature of the industry, Weekends and Holidays may be required.
• Work schedules are determined based on employee availability, existing staffing schedules, and market needs.

Work setting:

• In-person
• This position is not suitable for telecommute or remote work.