KEY ATTRIBUTES & AREAS OF FOCUS

STRATEGY & FUTURE PLANNING:

• Act as thought leader in collaboration with Club ownership to develop long-range strategic growth and capital investment plans, and set annual operating goals, plans, and budgets.
• Provide Club ownership with updates on financial, Crew-related matters, and Membership insights through open and ongoing communication.
• Identify and pursue new opportunities to increase revenue, expand membership, develop new business ventures, and implement cost-saving measures.

ORGANIZATIONAL LEADERSHIP:

• Develop and nurture a collaborative and efficient team environment that instills a sense of ownership, camaraderie, and pride among all TMC Crew Members.
• Direct oversight responsibility for all Club’s operations, currently including Member Services, Member Engagement, Food & Beverage, Golf, Finance, and Marketing.
• Establish and cultivate a sense of knowledge and pride amongst the Crew, ensuring Crew buy-in and support of the Club’s strategy, vision, and annual operating goals.
• Be accessible, approachable, and lead by example for others while investing in the mentoring and development of the Crew.

SERVICE MINDSET:

• Develop and maintain a culture of service excellence across all aspects of Club operations.
• Ensure all departments establish and execute a top-notch service standard ensuring uniformity, service excellence, and fostering Member trust and loyalty.
• Engage regularly with Members to enhance their satisfaction and strengthen their connection to TMC, as well as with the community at large.

OPERATIONAL EXCELLENCE:

• Deliver financial performance that equals or exceeds the annual operating plan for total revenue and net operating income.
• Coordinate with Finance to ensure compliance with all governmental regulations, including permits, licenses, fees, taxes, and assessments at the federal, state, and local levels.
• Guarantee that Club buildings, FF&E, and other assets are well-maintained with systemic plans for timely responses to any necessary repairs or preventive measures.
• Develop and implement changes in policies and procedures when necessary to support the objectives of the operation, ownership, and management.
• Oversee the daily, weekly, and monthly revenues and expenses of each department ensuring adherence to budgetary commitments and working with finance for the creation, execution, and monitoring of the annual operating budget for each department.

Because of the fluctuating demands of operations, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other employees are expected to help you.

SKILLS CRITICAL TO SUCCESS

Confident and Diplomatic a take-charge person who recognizes the importance of accountability and who commands respect through professional interactions and integrity.

Numbers-Driven having a detailed understanding of the Club’s finances and growth potential with the ability to take a simultaneously high-level strategic view and drill down to the most granular level to allow for maximum efficiency and revenue optimization.

Innovative redefine and rethink the status quo to build upon our 20-year legacy and take Tahoe Mountain Club and have a fire in the belly to find opportunities where others may not and the ability to turn that inspiration into action.

Team Builder understand the need for investment in a cohesive team dynamic with dedication, productivity, and commitment to the Club’s core values embracing a collaborative management style, without ego, to inspire and encourage the talented and hardworking Crew to reach their potential.

Service-Driven Setting the bar high for every interaction with Members and Customers. Passionate about the business of Making Memories for everyone who interacts with the Tahoe Mountain Club brand.

JOB QUALIFICATIONS

• A bachelor’s degree in business management or hospitality management is preferred.
• A minimum of 10 years of management experience is required, preferably in club/hospitality/service industry.
• Proven ability in managing P&Ls and developing and managing budgets to deliver profitable and annual growth.
• Excellent understanding of Membership Sales and Services, Golf Operations and Food & Beverage Operations, both ala carte and catering.
• Good working knowledge of accounting and financial reporting.
• Proficient in computer software including Microsoft Word, Excel, PowerPoint, and Outlook.
• Reliable vehicle as certain responsibilities will require driving between Club facilities.
• Solid time management, organization, and prioritization skills.
• Excellent communication skills, leadership skills, and a proven ability to develop employees and foster a team environment.

ABOUT TAHOE MOUNTAIN CLUB

Tahoe Mountain Club is a four-season Social Club focused on creating memorable experiences that allow Members and guests to build upon family traditions, embark on new adventures, and create lifelong friendships while sharing all that Tahoe has to offer. We are located within the beautiful mountain town of Truckee, California, minutes away from Lake Tahoe. The Club operates Old Greenwood and Gray’s Crossing Championship golf courses, swim tennis and fitness centers at Old Greenwood and Gray’s Crossing, Alpine Club ski valet and lounge in the Village at NorthStar, and Schaffer’s Camp on-mountain private dining at NorthStar California.

*Tahoe Mountain Club (Tahoe Club Company, LLC and Tahoe Club Employee Company, Inc.) maintains a policy of equal employment opportunity, and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Harassment or discrimination of any kind will not be tolerated, and any employee found to have engaged in such conduct will be subject to disciplinary action, up to and including termination of employment.