Tired of the same ol’ same ol’?  Come join our exceptional Front Desk Team! The Guest Service Agent aims to ensure efficient, friendly, and professional handling of arriving and departing guests.  To check them into and out of their hotel rooms, to handle all special requests and to provide accurate and personalized information about the Truckee/Tahoe area.    

ESSENTIAL DUTIES:

• To follow all specified procedures to properly conduct Front of the House business, including: registering guests and assigning rooms; and key packets; and reservations; check-outs; answering telephones; handling cash, credit and check cashing transactions; As well as taking phone reservations.

• To develop and maintain a working knowledge and contact base of the local area, to be able to provide hotel guests with information regarding points of interest, local services, location, cost, hours of operation, etc.
• To follow all specifications to properly handle cash and credit transactions, as well as follow all regulations to safe-guard guest valuables,

To maintain one’s bank, ensuring the availability of an adequate cash stock to handle transactions throughout the shift.

• To be completely familiar with hotel emergency procedures, and provide, calm, reassuring assistance to guests and fellow employees in the event of an emergency.
• To react immediately, in a positive way to resolve guest complaints, problems and suggestions, when necessary, referring to management.
• To be available to work a flexible schedule
• To promote and comply with all policies and procedures of the PlumpJack Inn
• To immediately report all suspicious occurrences and hazardous conditions and avoid injury to self and others.

REQUIRED COMPETENCIES:

• Effective communication skills, oral & written
• Excellent organizational skills
• Strong sense of customer service standards and expectations & safety awareness
• Able to understand and follow verbal and written instructions
• Maintain a neat & clean appearance in compliance with the company appearance standards
• Punctual, with the ability to report at scheduled start time

Required:

• High school Diploma or GED

Preferred:

• Experience with hotel front desk
• Customer service experience

Physical Requirements:

• Stands or sits at desk for extended periods for approximately 90% of shift.
• Walks approximately 10% of shift.
• Constantly required to interact with people of all kinds in a courteous, friendly, helpful and diplomatic manner.
• Bends, climbs, stoops, and lifts to perform routine job tasks.
• Occasionally required to handle and move objects weighing up to 40 lbs. over short to moderate distances.
• Heavy use of phones, daily. 

Starting at $20/hour plus tips!

PLUMPJACK’S VALUES:

At PlumpJack, we believe in three core business principles:

• Honesty: living the truth and acting with integrity
• Approachability: being welcoming, genuine and unpretentious
• Passion: having enthusiasm for all that we do

This philosophy guides our team at every level and helps us deliver exceptional service, whether it’s helping a customer pick the perfect bottle of wine, making guests feel welcome at one of our restaurants, or in creating and supporting the brand behind the business.