ESSENTIAL DUTIES:

• To understand and respond to all guest needs and requests in a timely manner, deferring to the Food Server when necessary, to ensure customer satisfaction.
• To make the Food Server and Manager aware of all guest comments and complaints.
• To extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart.
• To ensure, as directed, with room set-up and breakdown, including setting and decorating tables; folding napkins; preparing condiments; filling salt, pepper, and sugar containers; and breaking down and storing tables and chairs.
• To keep all water glasses filled at all times (ice water and ice tea)
• To clear dishes as needed from tables in a timely manner.
• To prepare coffee, espressos, cappuccinos as directed.
• To clear tables from all debris with crummer.
• To keep floor clean at all times.
• To support the bartenders in stocking, cleaning and organizing the bar as directed.
• To reset tables throughout service efficiently.
• To satisfactorily perform all side duties as directed.
• To maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
• To leave the storage areas clean, organized and secured at all times.
• To represent and market the PlumpJack Inn in a positive and professional manner as requested and continually promote the PlumpJack Inn businesses internally and externally by attending special events when requested and building relationships both on and off property.
• To promote and comply with all policies and procedures of the PlumpJack Group
• To immediately report all suspicious occurrences and hazardous conditions and avoid injury to self and others.
• To always maintain the cleanliness and safety of work areas and equipment.
• To attend all mandatory meetings as directed.

To perform other tasks, including cross-training, as directed.