Floor Sales and Customer Service Associate

Floor Sales and Customer Service Associate

Mountain Hardware and Sports
11320 Donner Pass Road Truckeee CA 96161
(530) 563-2945
About Mountain Hardware and Sports

Floor Sales and Customer Service Associate Opportunity

The culture at Mountain Hardware and Sports is second to none. We proudly offer stability and growth with generous industry-leading benefits. We have supportive and progressive employee/family programs, professional development and internal promotion opportunities, paid training and safety programs, competitive compensation packages and steep store discounts. Whenever possible, we extend philanthropy in our local areas and host employee events throughout the year. We operate as an ESOP (Employee Stock Ownership Plan) and are currently a 100% employee-owned company, meaning you own a piece of the company and take home some of that profit pie every year. Join us and learn what it’s like to work where you own it!

Job Summary

Greet and assist all guests of Mountain Hardware and Sports connecting them to the proper product and/or service. Maintenance of products and services for retail floor and cashier space with an emphasis on sales, customer service, and customer assistance.

*Applicants are required to be 18 years of age or older and have the ability to work in Truckee, CA 96160.*


  • Paid Time Off (Vacation Pay)
  • Paid Sick Leave (Sick Pay)
  • Medical, Dental, and Vision health insurance available to all full time employees and their dependents
  • ESOP – Employee Stock Ownership Plan
  • 401k
  • Employee Store Discount offered at cost price + 10%
  • Wellness Program
  • CA Gold Pass Access
  • Pro-form Discounts
  • Complimentary Coffee while at work

Duties and Responsibilities

  • Assist customers on sales floor
  • Assist with Cashiering duties
  • Assist in processing and receiving incoming shipments
  • Unload, uncrate and assemble merchandise and sales floor displays
  • Stock shelves with incoming products accurately and efficiently
  • Report and place damaged or missing products
  • Maintain working knowledge of new/current products
  • Provide consumer with insights on products and fulfill special order requests
  • Assist with maintaining cleanliness of the store including merchandising, mopping, dusting, vacuuming, etc.
  • Provide general support as needed, including cashiering

Skills and Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties

  • Must display top notch customer service skills
  • 1-2 years prior customer service experience preferred
  • Outgoing and friendly
  • Ability to lift 50lbs-75lbs
  • Excellent communication skills
  • Time management skills
  • Attention to detail
  • Ability to Multitask
  • Ability to stand for an extended amount of time
  • Computer skills (Point of Sale, Windows operating system)
  • Ability and willingness to work flexible hours including evenings, weekends, and holidays
  • Have excellent communication, analytical, and interpersonal skills.
  • Ability to work in a fast-paced environment while maintaining a high level of accuracy and courtesy.
  • Must be able to work in the United States.
  • Must be able to communicate effectively in English.
  • Must maintain a well-groomed and professional appearance.
  • Must be able to wear a uniform.

Mountain Hardware & Sports serves a small town, with BIG time selection! Since we’re 100% employee owned and operated here, we have a unified and cohesive goal: to serve our community and provide outstanding customer service. Our ownership culture welcomes collaboration and stands by company transparency. We strive to offer long term reliability to our employees and community, hold our commitment to customer satisfaction in high regard, and help to serve as a proven local economic engine for our community and its members. We work in the mountains, live in the mountains, and love the mountains, and we hope you will join us at Mountain Hardware and Sports.

You choose the adventure, Mountain Hardware and Sports will help make it happen!

Proudly 100% Employee Owned and Operated – Work where YOU own it!

At Mountain Hardware & Sports, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We choose to embrace, support, and thrive on each other’s differences in the workplace and in our local communities. Mountain Hardware & Sports is proud to be an equal opportunity employer.

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