The PlumpJack Busser will aim to assist the food server in the restaurant to ensure guest satisfaction during all aspects of the dining experience.

ESSENTIAL DUTIES:

• To understand and respond to all guest needs and requests in a timely manner, deferring to the Food Server, when necessary, to ensure customer satisfaction.
• To make the Food Server and Manager aware of all guest comments and complaints.
• To extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart.
• To ensure, as directed, with room set-up and breakdown, including setting and decorating tables; folding napkins; preparing condiments; filling salt, pepper, and sugar containers; and breaking down and storing tables and chairs.
• To keep all water glasses filled at all times (ice water and iced tea)
• To clear dishes as needed from tables in a timely manner.
• To prepare coffee, espressos, cappuccinos as directed.
• To clear tables from all debris with crummer.
• To support the bartenders in stocking, cleaning, and organizing the bar as directed.
• To reset tables throughout service efficiently.
• To satisfactorily perform all side duties as directed.
• To perform other tasks, including cross-training, as directed

REQUIRED COMPETENCIES:

• Strong sense of urgency with an ability to meet deadlines with minimal supervision
• Excellent organizational skills and ability to handle multiple tasks
• Strong sense of customer service standards and expectations & safety awareness
• Able to understand and follow verbal and written instructions
• Maintain a neat & clean appearance in compliance with the company appearance standards
• Punctual, with the ability to report at scheduled start time

Licenses/Certifications:

• California Food Handler card
• Responsible Beverage Service certification