Hello! Thank you for your interest in the Bilingual Crisis Advocate position at Sierra Community House, a non-profit offering a range of services that help individuals and families in the North Tahoe/Truckee communities thrive.
Sierra Community House (SCH) is seeking a Bilingual Crisis Advocate working out of our Truckee office. A primary focus of this position will be locating and securing permanent housing for survivors fleeing domestic violence. The Bilingual Crisis Advocate is responsible for providing crisis intervention, case management, safety planning, advocacy, information, referrals, and general support for domestic violence survivors with law enforcement, social service agencies, mental health services, civil and criminal courts, hospitals, housing, etc. as well as providing crisis intervention and case management services. Therefore, knowledge and understanding of Domestic Violence/Intimate Partner Violence is essential. SCH will provide 69 hours of Crisis Intervention Training (CIT).
The candidate must possess strong planning and organizational skills and the ability to manage multiple tasks. The Bilingual Crisis Advocate must have deep reserves of kindness and patience and be able to extend kindness and patience even (especially) when it is not reciprocated. The Bilingual Crisis Advocate must be able to read, write, speak, and listen competently in English and Spanish.
As the ability to drive without restrictions is essential to this position, upon hire, a print-out of the employee’s DMV record is required, as well as a valid drivers license. To ensure the new hire meets the required standards of both the job position and the overall industry, fingerprinting is also required. New employees will schedule an appointment for fingerprinting through one of our approved locations during the first week of employment.
Starting wage is dependent upon experience (DOE). The onboarding salary range for candidates with experience is between $20.82-23.11, DOE.
A benefit allotment is offered the first month after the hire date. The benefit allotment mainly covers medical insurance. The remaining allotment may be used toward a cafeteria of options ranging from dental, vision, and a flexible spending account for health and/or childcare. Other covered benefits, provided at no cost to the employee, are telehealth for the employee and any immediate family members in the same household, and life insurance, which includes an Employee Assistance Program. SCH also offers access to a retirement account and will match up to 3%.
Sierra Community House is an Equal Opportunity Employer. A copy of our policy is available upon request. Interviews will take place beginning after the first of the New Year. We hope to fill the position by the first of February.
Partial job description:
· High School degree preferred
· Prior experience in the areas of non-profits and/or social services preferred
· Fluent in speaking and writing in Spanish and English
· Experience working with information technology to implement programs and reporting, including Microsoft Office (Outlook, Word, Excel)
· Require the ability to work independently and with a diverse population
· Strong organizational, interpersonal skills and initiative
· Outstanding verbal and written communication skills, on-time work ethic and exceptional attention to planning details
· Must exhibit cultural proficiency
· Must have reliable transportation and a valid driver’s license with no suspensions or restrictions and be insurable under the agency’s insurance.
Most of the following Essential Functions require in-person relationship-building either through education/trainings, meetings or collaboration:
1. Case management: provide coordinated response for community members seeking assistance, identifying needs, and coordinating initial services. Support domestic violence survivors in locating and securing safe, permanent housing; help families and individuals access other housing related resources, like utilities assistance. Interact with other areas of the organization about the provision of housing related services. Maintain records of services provided, clients served and expended funds.
2. Professional Behavior: must possess the ability to accept and work with people from diverse personal and cultural backgrounds in a non-judgmental manner, with a high degree of emotional intelligence and professional ethics; the ability to communicate sensitively and without judgment and to abide by agency regulations regarding confidentiality and ethics; and possess emotional maturity and stability and be able to role model non-violent behavior in resolving conflicts and exercise appropriate boundaries.
3. General Physical Requirements, Physical Activities, Visual Acuity and Working conditions of this position (see attached).
4. Regular and reliable level of attendance in-person is required, as it is critical to the successful operation of Sierra Community House.
5. Professional Behavior: Must possess the ability to accept and work with people from diverse personal and cultural backgrounds in a non-judgmental manner, with a high degree of emotional intelligence and professional ethics; the ability to communicate sensitively and without judgment and to abide by agency regulations regarding confidentiality and ethics; and possess emotional maturity and stability and be able to role model non-violent behavior in resolving conflicts and exercise appropriate boundaries.
6. Crisis Advocacy: provide crisis intervention, mobile advocacy, telephone advocacy and referrals; connect with other services as needed, assess survivors’ situations, ongoing development of safety plans through advocacy session process and crisis line services.
7. Cultivate Relationships: engage with domestic violence survivors in a manner that promotes trust, safety, and autonomy, while developing relevant goals; must be able to meet face to face with individuals of diverse backgrounds, and disabilities.
8.Documentation and Reporting: Use the computer to complete weekly, monthly, and yearly reports.
9. Resource advocacy: will advocate for domestic violence survivors with property managers and landlords, creating relationships with them that allow to advance tenants’ interests and wellbeing.
9. Communication: able to fully converse with both English and Spanish speakers, provide crisis intervention, mobile advocacy, telephone advocacy and referrals; connect with other services as needed.
10. Strong organizational skills, ability to multi-task.
11. Flexible work hours with some weekends and evenings
12. Attend the next 69-hour Crisis Intervention Training after your employment begins, unless already taken.
Job Type: Full-time
Salary: $20.82 – $23.11 per hour
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